FAQs
Frequently Asked Questions - Exchange & Refund Policy
General Questions
Q: Can I inspect my order before accepting it?
A: Yes! You have the right to check and preview your order before the courier agent leaves. We encourage you to inspect the product carefully to ensure it meets your expectations.
Q: What happens if I don't inspect the order at delivery?
A: Once the courier leaves, you will only be allowed to exchange the product according to our exchange policy (within 48 hours and in original condition). That's why we strongly recommend inspecting your order at delivery.
Exchange Questions
Q: How long do I have to request an exchange?
A: You must request an exchange within 48 hours of receiving your order.
Q: What condition does the product need to be in for an exchange?
A: The product must be in its original condition as received - unworn, unused, undamaged, with all original tags and packaging intact.
Q: How do I request an exchange?
A: Contact us via Instagram Direct Message. Our team will guide you through the exchange process and provide further instructions.
Q: Can I exchange a product if I've already worn or used it?
A: No, exchanges are only valid for products in their original condition. The item must be unworn, unused, and with all original tags attached.
Refund Questions
Q: Are your products refundable?
A: No, our products are non-refundable. However, you can inspect your order at delivery before the courier leaves, and you have the option to exchange within 48 hours if needed.
Q: If a refund is approved, how long does it take?
A: In exceptional cases where a refund is approved for prepaid orders (paid via Instapay app or credit card), refunds will be processed within 3-5 business days to your original form of payment.
Q: Will I receive my refund in the same way I paid?
A: Yes, refunds are processed to your original form of payment (Instapay app or credit card).
Contact & Process Questions
Q: What's your Instagram handle for exchange requests?
A: Please send us a Direct Message on Instagram to initiate any exchange request. Our team monitors messages regularly and will respond promptly.
Q: What information do I need to provide when requesting an exchange?
A: When contacting us via Instagram DM, please have your order number ready and be prepared to describe the reason for the exchange and the condition of the product.
Q: Can I exchange for a different size or color?
A: Yes, subject to availability. Contact us via Instagram Direct Message within 48 hours of receiving your order, and we'll help you find the right size or color.
Still Have Questions?
If you have any other questions about our exchange and refund policy, please don't hesitate to reach out to us via Instagram Direct Message. We're here to help!